Career

Parts Customer Service Representative

14.10.2024

At PALFINGER, we have been lifting people and goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

PALFINGER is searching for a Parts Customer Service Representative to interact and serve customers. We are located at 341 NW 122, Oklahooma City, OK. This position reports to the Parts Customer Service Representative.

Your Responsibilities

Respond to customer inquiries via phone calls, e-mails, fax, and walk-in customers regarding price and availability and advise customers on substitution parts as needed.
Provide dealers with latest parts delivery status and shipping information and expedite back-ordered parts.
Educate customers on standing spare parts department, sales orders, and return policies.
Work with Service/Shop Manager/Vendors for required production support and provide parts application diagrams and photos when necessary.
Ensure proper entry of received customer orders to confirm all required detail is present at time of order acceptance and communicate additional requirements to dealers when/where necessary.
Process invoicing, enter and close out warranty claims, and create required system documents.
Manage credit card transactions for parts purchases and communicate credit limits with customers.
Review on time delivery performance in territory and report exceptions to objective to parts management and provide feedback on market conditions.

Your Qualifications

Five (5) years’ experience in an industrial product’s spare parts sales environment.
High School Diploma or equivalent.
Knowledge and understanding of spare parts operations within dealer parts and service department levels.
Customer service mindset to provide the best available solutions and to effectively communicate with dealer staff through questions and concerns.
Knowledge of Microsoft Office with ability to utilize Excel, PowerPoint, Word and able to understand SAP order entry and associated transactions.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization to properly communicate information, ideas, and sometimes complicated concepts to dealer representatives.

What we Offer

Competitive compensation.
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

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