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Product Support Technician

04.11.2024

At PALFINGER, we have been lifting people and goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

PALFINGER is searching for a Product/Customer Support Technician to provide technical service/support and training for dealers and service partners. We are located at 341 NW 122, Oklahoma City, OK. This position reports to the Sales Operation and Fulfillment Manager.

Your Responsibilities

Troubleshoot and diagnose service issues via phone and email.
Responsible for following up with callers to ensure customer satisfaction and problem resolution.
Oversee all product field test activities in partnership with end users.
Conduct emergency and planned service visits, prepare service reports, liaison with second level support, provide information for warranty claims.
Lead or assist with special projects, e.g., documentation, development of service tools.

Your Qualifications

Minimum of 3-5 years servicing/diagnostics of industrial/mechanical equipment along with electronic control systems.
Technical knowledge with the ability to read/understand technical specifications, diagrams.
Ability/experience performing repair work, troubleshooting hydraulic equipment and/or electrical issues.
Highly customer centric – desire/ability to deliver outstanding customer service.
Previous experience dealing directly with Customers.
Previous experience working with a CRM Tool – Dynamics 365 a plus.
Strong computer skills and proficient in MS Office products.
Ability and willingness to travel throughout North America.

What We Offer

Competitive compensation.
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

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