Career

Customer Service Manager

27.02.2025

At PALFINGER, we have been lifting people and goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

PALFINGER is searching for a Customer Service Manager. This position is located in Schaumburg, IL. This position reports to the Regional Spare Parts Manager.

Your Responsibilities

Oversee day to day operations of the Customer Service Representative (CSR) team managing customer questions and sales.
Act as the primary point of contact for escalated customer issues, including delivery dates, complaint resolution, and price issues.
Create and maintain CSR development goals and yearly targets.
Improve the customer experience by coordinating customer facing processes with Global Service, Documentation, Data Management (master data), Shared Service Centre, and Shipping.
Implement process improvement, policy changes and customer service training to the CSR team.
Deliver coaching, feedback, and employee development to enhance departmental effectiveness.
Adhere to company policies and procedures with respect to conduct and department operations.

Your Qualifications

Five (5) years’ experience in customer service and team leadership/management.
High School Diploma or equivalent, associate degree preferred.
Knowledge and understanding of parcel, LTL, TL and container logistics.
Knowledge of SAP preferred.
Knowledge of Microsoft Office with ability to utilize Excel, PowerPoint, Word and Outlook.
Strong communication skills with a proven ability to engage and influence others.
Occasional travel required to corporate site and company sister sites for best practice sharing.

What We Offer

Competitive compensation.
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

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