PALFINGER Employees
Career

Service Manager – Singapore (f/m/d)

22.04.2024

Service Manager is responsible for planning, directing, and overseeing the Service Department to ensure smooth operations so that it can meet the departmental and organizational KPIs.

Your Tasks

Revenue Accountability

  • Define and manage Service Department KPIs
  • Manage product price strategy for Service solutions
  • Monitoring and optimizing job costing, manpower utilization rate and other relevant KPIs

Managing Service Department

  • Responsible for planning, directing and overseeing the Service Department
  • Managing efficient preparation, coordination and execution of Service jobs
  • Ensure the department operates in compliance with established guidelines and procedures

Technical Knowledge

  • Maintain a strong working knowledge of industry standards and practices as well as Company’s products and services
  • Provide 1st line of technical support to the Service team and customers

Others

  • Support Sales Department in preparing quotations for non-standard service jobs
  • Develop and maintain strong, positive relationships with customers and third-party vendors

Your Qualification

•    Minimally a bachelor’s degree/Technical diploma in technical and/or engineering field 
•    Minimally 8-10 years of experience in lifesaving equipment appliances and/or the marine and offshore industry 
•    Good experience in managing external stakeholders in the marine and offshore industry to influence outcome - experience working with ship owners, shipyards and governmental organizations 
•    Good technical knowledge and ability to guide and provide support to the Service team
•    Good leadership skills and preferably experience in leading a team
•    Good communications skills and ability to
•    Good computer skills and strong knowledge in MS Office (excel, powerpoint)
•    Good presentation skills and ability to present data and analysis 

We offer

  • Career opportunity and advancement within the organization and regional exposure
  • Flexible and hybrid work arrangements
  • Training and development provided
Apply now

Eileen Tan

HR Business Partner
Palfinger Asia Pacific Pte Ltd
4 Tuas Loop | 637342, Singapore | Singapore
email
Location

Singapore

Palfinger Asia Pacific Pte Ltd
4 Tuas Loop Singapore 637342
Singapore
Palfinger Singapore

Job Benefits

  • Flexible Working Hours
  • Learning Opportunities
  • Company car
  • Company Doctor
  • Company mobile phone
  • Health Insurance
  • Health Measures
  • Maternity & paternity leave
  • Parking facilities
  • Staff events