Career

Service Coordinator

06.11.2024

At PALFINGER, we have been lifting people and goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

PALFINGER is searching for a Service Coordinator to work in our Louisiana location. We are located at 912 Highway 90 East, New Idberia, LA 70560. This position reports to the Louisiana Service Manager.

Your Responsibilities:

Coordinating execution of service jobs onboard vessels and offshore installations;
Process received requests for quotations/verifications, purchase orders, government bids and changes or cancellations directly from customers. Respond immediately to customer inquiries/information needs and provide positive, courteous service to customers; Prepare quotations and order configurations and reviews with Operations Manager or Area Sales Manager prior to submission to customer; Defining and contacting new potential customer for service sales; Customer Satisfaction follow up; Take charge with coordination between clients and Palfinger Marine;
Provide first line of support to Service Engineers during job execution; briefing before the job and Debriefing after the job with the service engineers in preparation of follow-up document if required, ensure that any feedback from Service Engineers are handled and conveyed; Maintaining job folders and ensure that service reports, documents and certificates are uploaded in the ERP system;
Responsible for ensuring that all projects are invoiced and closed and create billing summaries; Month end KPI reporting with month end accruals; Process expense reports and weekly time sheets for service engineers; Maintain service engineer schedules/calendar;
Work in accordance with Palfinger Marine guidelines, latest Strategy, Quality Manual, HSE policy and applicable laws and regulations;
Service Coordinator shall assist project/sales to carry out order contracts and service works; Look for and advise ways to help improve the Company;
Follow up of external and internal orders according to the work instructions; Must be familiar with invoicing, order taking & processing and be a team player; Work well with other Palfinger Marine personnel and global office locations;
Works flexible hours and overtime if requested;
Other duties as assigned.

Your Qualifications:

High school diploma or equivalent is required; Relevant working experience can compensate for education level;
General mechanical knowledge is preferred; Technical background in Maritime/offshore services environment is preferred;
A thorough working knowledge of Microsoft Office and ability to learn specific computer software and processes
Ability to coordinate multiple jobs simultaneously while maintaining efficiency and expectations;
Proficient in telephone communications required;
Excellent organizational, administrative and communication skills together with an ability to deliver a high standard of customer service is mandatory.
Ability to professionally and respectfully mitigate/resolve arising issues or conflicts with peers and customers;
Experience in planning and coordination of personnel off-site;
Fluent English speaking and writing is required.

What We Offer:

Competitive compensation.
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

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