Carrière

Process Expert Claim Management EMEA (f/m/d)

27.01.2025

At PALFINGER, we have been lifting people and goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

For the implementation of the central Claim Management Strategy in After Sales EMEA, we are looking for a Process Expert Claim Management EMEA (f/m/d) in Lengau. In this role, you will work with the Corporate Service Organization to further develop warranty and guarantee management for the EMEA region. You will lead a virtual team, standardize the processes of the Palfinger service entities, and support various projects in After Sales. If you are an implementation-strong organizational talent who wants to actively contribute to the optimization and efficiency increase of our claim management, you are exactly right with us.

Your responsibilities

Leading projects and virtual project teams to standardize warranty and guarantee processes, as well as participating in projects as an expert for service processes
Strategic implementation and optimization of process standards in the area of After Sales & Service
Data-driven early detection of optimization needs, including reporting
Cross-product line contact point for the further development of claim management
Increase in product quality and efficiency in complaint management

Your qualifications

Completed business education with technical understanding
Relevant professional experience in the area of claim/complaint management or in a service organization, ideally in an industrial environment
Process and project management experience; experience with the use of artificial intelligence and SAP is an advantage
Enjoyment of contact with internal and external stakeholders, as well as sensitivity in addressing and communicating
Fluent English skills, good German skills are an advantage; willingness to travel (max. 10%)

What we offer

Work-life balance through flexible working hours and individual freedom of design
Voluntary social benefits through our company health management PALfit
Job ticket
Active participation in diverse areas of responsibility
Appreciative integration into a professional team

Minimum yearly gross salary according to Austrian metal industry collective agreement is EUR 52.197,04 based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.

Are you interested in the position and still have questions? Please do not hesitate to contact us.

Apply with registration