Career

Service Coordinator

22.11.2024

At PALFINGER, we have been lifting people and goods to a new level for over 90 years – with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions.

PALFINGER MARINE, an integral part of our organization since 1992, offers complete deck equipment solutions and lifesaving appliances to various maritime industries. Our success is based on the tireless efforts of our approximately 12,700 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

TALENTED, AMBITIOUS AND READY FOR A NEW CHALLENGE? We are currently looking for a business and customer minded and focused Service Coordinator.

YOUR RESPONSIBILITIES

Manage, lead and coordinate Service coordination
Responsible for service quotation including spare parts
Customer point of contact for service/spare part quotes and service jobs
Debriefing of service engineers and preparations of follow up documents
Assistance of projects / sales to carry out order contracts and service work
Handling of service hotline, direct customer calls
Coordinate service jobs together with Service & Workshop Manager
Project planning coordination together with Service & Workshop Manager and Spares department
Project follow-up in cooperation with Sales, Spares & Service Execution
Follow up service quotations, profitability
Ensure that quotations, projects, targets and KPI’s are met and followed up
Ensure that agreed customer expectations are met, content and time
Cooperate and work closely with Sales, Service and Spares to drive business and operation forward

YOUR QUALIFICATIONS

Bachelor’s or Master’s degree in relevant fields (i.e. Engineering etc.)
Experience in the Maritime / Off-shore service industry preferred
Experience in service coordination and execution
Experience working cross functional and cross regional within an international company
Excellent customer service skills, good networker
Solution, business and customer oriented
Strong cooperation, communication and organizational skills
Fluent in English, both spoken and written
Self-motivated , flexible attitude and proactive

WE OFFER

A very interresting and challenging job
Be part of the fast-growing Pafinger Marine - family
Competitive salary
Flexible working hours
And last but not least, friendly team, open door policy, informal company culture