Service & Repair

Planned measures for reliable operational readiness

Maintenance and regular servicing extend the service life of the product and ensure maximum safety. This pays off. Preventative measures increase availability. The various inspections required as part of the prescribed annual checks on the machine also need to be performed and documented correctly.

PALFINGER service employees have been trained to do this and always receive optimum support in their work. The PALFINGER Smart Inspection app provides the trained PALFINGER service partner with a list of all relevant inspection items for the machine concerned. The Smart Inspection app guides the service partner through the process point by point and then stores the inspection report in PALDesk, where earlier reports can also be found. The service partner uses the intelligent PALDiag diagnostics system to complete the inspection. With all our high-tech solutions, we also have an experienced team on hand at the end of the telephone.

93% OF UNSCHEDULED REPAIRS ARE COMPLETED THE SAME DAYThis outstanding rate isn't just a matter of chance. Our workshops can complete most unscheduled repairs on the same day because our service partners have such a large pool of spare parts. This means that almost all PALFINGER products requiring unscheduled repairs are fully operational again within just a few hours.
THOUSANDS OF SATISFIED CUSTOMERS EVERY DAYWe pull out all the stops to ensure that you can work productively. The feedback that we receive proves that our efforts are paying off. We don’t just rely on hearsay for our feedback – we collect it through detailed surveys conducted by our in-house market research department. According to these surveys, thousands of satisfied customers leave our partners’ workshops every single day.

Rapid service directly on site

It is not always possible to bring PALFINGER products into the workshop. Sometimes, it is not actually necessary either. That’s because PALFINGER service partners are mobile. This means that they can respond quickly and flexibly and provide expert assistance directly on site.
Service partners travel to the construction site in service vehicles equipped with all the special tools and common spare parts needed to perform maintenance and repairs. Naturally, they also bring with them the necessary expertise, so they know exactly what they need to do. They can also rely on the full support of all service partners within our outstanding network – either by means of state-of-the-art communication methods or through direct telephone contact.

SMART EYE – REMOTE ASSISTANCE

We see the world through your eyes

Connected to our global Service Network through state-of-the-art communication methods for your quickest possible support. Wherever the service technicians are located, with the PALFINGER Smart Eye technology we are always right by their side.
Thanks to an audio-visual livestream our know-how and expertise can be shared in real-time. The Smart Eye camera enables us to see what is happening on site. We can see on the display exactly what the service technicians see right in front of them. We are also connected via a microphone, which means we can hear each other and provide instructions directly to the service employees. The service employees can then follow these instructions straight away because they have their hands free thanks to the glasses and microphone.
Under all weather conditions, the Smart Eye camera enables us to see what is happening on site and together we will find the right solution.