Service Network

The sales and service partners are your direct points of contact, so PALFINGER, as the manufacturer, provides them with the best training and ongoing support to enable them to fulfil this role. The PALFINGER University training academy, which teaches in-depth theoretical and practical knowledge, forms part of this process. After all, the better you know a product, understand the technology and can use the software, the simpler the service and repair work is.

The courses take part at a state-of-the-art training centre in Austria with seminar rooms, a demo centre, training bay and infrastructure for modern, multimedia teaching. Furthermore, the training is completed in Austria and on site around the globe! Our team travels across the world to train our network!

You value the products, as well as the support and services provided by our partners. Together with general representatives and service partners, standards have been defined that represent a common commitment to LIFETIME SERVICE. Since then, a continuous process of standardisation and evaluation has laid the foundations for the infrastructure that is used to provide you with the best possible service. This includes the uniform brand presence and the close collaboration within the network as well as comprehensive product expertise and a clear definition of services and processes. Two service partners are evaluated against these standards worldwide every day.

You benefit from this because you can rely on expert, professional advice and support for all matters relating to perfectly harmonised vehicle concepts. You can rest assured that you will receive qualified assistance quickly and easily in service situations. Our partners also benefit because they can rely on the professional and specialist support of the general representatives at all times.

Your satisfaction and you are an important factor when it comes to achieving economic success – both for PALFINGER as the manufacturer and for our partners.